Online Store FAQ's

Do I Need To Create An Online Account?
No, you do not need to create an Online account to place an order - You can checkout as a Guest. However, we would recommend creating an account so you can...
Thu, 2 May, 2024 at 9:35 AM
Celtic Stores
For more information including opening times for our Stores, click here.
Mon, 7 Apr, 2025 at 4:30 PM
How Will I Know When My Order Has Been Dispatched?
Once your order has been dispatched from our Warehouse, you will receive updates and tracking information from the courier via email. More information on o...
Thu, 2 May, 2024 at 9:35 AM
How Do I Change The Currency On The Website?
You can select which currency you view on our Online Store at the top of the page - Just click on the currency symbol (e.g. GBP) next to the Login icon and ...
Thu, 2 May, 2024 at 9:35 AM
Item Received Is Poor Quality
If you are unhappy with your purchase, please return it to us for a refund. We have a 28-day return policy - which means you have 14 days after receiving...
Thu, 2 May, 2024 at 9:35 AM
Click & Collect Order Is Not In Store
Click & Collect orders will be available for collection in store for 7 days after the Collection Date selected at Checkout. If not collected within thi...
Thu, 2 May, 2024 at 9:35 AM
Can I Collect My Click & Collect Order Today
You can get your Click & Collect order delivered to our Scottish stores (excluding Glasgow Airport) free of charge. Simply select the store you wish to ...
Thu, 2 May, 2024 at 9:35 AM
Order Has Gone Missing
If the Tracking Information for your order has not been updated or states the order has been delivered but you do not have it, please contact our Customer S...
Thu, 2 May, 2024 at 9:36 AM
Overseas Orders - Customs / Duties Charges
Any customs or import duties are applied once the package reaches its destination country.  Additional charges for customs clearance must be paid by the re...
Thu, 2 May, 2024 at 9:36 AM
I Have Not Received An Order Confirmation Email
Once you have placed an order Online, you should receive an Order Confirmation to the email address stated when placing the order. If you have not received...
Thu, 2 May, 2024 at 9:36 AM