Online Store FAQ's
No, you do not need to create an Online account to place an order - You can checkout as a Guest. However, we would recommend creating an account so you can...
Thu, 2 May, 2024 at 9:35 AM
For more information including opening times for our Stores, click here.
Mon, 7 Apr, 2025 at 4:30 PM
Once your order has been dispatched from our Warehouse, you will receive updates and tracking information from the courier via email. More information on o...
Thu, 2 May, 2024 at 9:35 AM
You can select which currency you view on our Online Store at the top of the page - Just click on the currency symbol (e.g. GBP) next to the Login icon and ...
Thu, 2 May, 2024 at 9:35 AM
If you are unhappy with your purchase, please return it to us for a refund. We have a 28-day return policy - which means you have 14 days after receiving...
Thu, 2 May, 2024 at 9:35 AM
Click & Collect orders will be available for collection in store for 7 days after the Collection Date selected at Checkout. If not collected within thi...
Thu, 2 May, 2024 at 9:35 AM
You can get your Click & Collect order delivered to our Scottish stores (excluding Glasgow Airport) free of charge. Simply select the store you wish to ...
Thu, 2 May, 2024 at 9:35 AM
If the Tracking Information for your order has not been updated or states the order has been delivered but you do not have it, please contact our Customer S...
Thu, 2 May, 2024 at 9:36 AM
Any customs or import duties are applied once the package reaches its destination country. Additional charges for customs clearance must be paid by the re...
Thu, 2 May, 2024 at 9:36 AM
Once you have placed an order Online, you should receive an Order Confirmation to the email address stated when placing the order. If you have not received...
Thu, 2 May, 2024 at 9:36 AM